Arpita Gupta

IT Infrastructure & Cloud Administrator

LinkedIn

About

Highly accomplished IT Infrastructure & Cloud Administrator with over 3 years of experience in hybrid server environments, specializing in Active Directory, Microsoft 365, and virtualization. Proven ability to reduce system downtime by 20% and significantly enhance operational efficiency through strategic deployments and robust backup solutions. Seeking to leverage deep technical expertise and a track record of driving system optimization within a growth-oriented IT environment.

Work Experience

Assistant Team Lead (IT Systems Engineer)

RVS iGlobal

Mar 2022 - Present

Led IT systems engineering operations, overseeing Active Directory and cloud infrastructure management to enhance security, efficiency, and scalability for over 500 users.

  • Managed and optimized Active Directory & Azure AD for 500+ users, significantly improving access control and bolstering security posture.
  • Implemented and maintained complex Group Policies (GPOs) in Active Directory, ensuring seamless policy enforcement and reducing security vulnerabilities.
  • Deployed and administered critical Windows Server roles (AD, RDS, DNS, DHCP) across hybrid and on-prem environments, ensuring high availability and performance.
  • Achieved and maintained 98%+ server uptime, actively reducing critical system downtime by 20% through proactive monitoring and rapid resolution.
  • Streamlined Microsoft 365 services, optimizing configurations and workflows to achieve substantial operational efficiency gains.
  • Deployed and configured Virtual Machines (Hyper-V, Azure), significantly enhancing infrastructure scalability and resource utilization.
  • Implemented robust multi-platform Data Backup and Disaster Recovery solutions, safeguarding critical client data and ensuring business continuity.
  • Automated routine IT tasks through PowerShell scripting, improving incident response time and overall operational efficiency.
  • Provided comprehensive Desktop & IT support, reducing ticket resolution time by 30% and significantly increasing end-user satisfaction.

Graduate Engineer Trainee (GET)

GreyOrange

Aug 2021 - Feb 2022

Provided essential technical support for AI-based warehouse systems and managed IT support tasks to enhance resolution efficiency.

  • Provided critical technical support for advanced AI-based warehouse automation systems, ensuring optimal operational performance and minimizing disruptions.
  • Managed and resolved complex service tickets and IT support requests, significantly improving resolution efficiency for internal stakeholders.

Education

Computer Science Engineering

Model Institute of Engineering and Technology

Aug 2017 - Jul 2021

Certificates

Acronis Certified: Cloud Tech Backup and Disaster Recovery

Acronis

Mar 2023

Microsoft Certified: Azure Fundamentals (AZ-900)

Microsoft

Jan 2023

Projects

Group Policy and GPO Deployment

Sep 2022 - Mar 2023

Led the successful deployment of Group Policies (GPOs) across the organization, streamlining IT management and enhancing security through centralized configuration control.

Hyper-V & Azure VM Deployment

Jun 2022 - Jan 2023

Designed and implemented virtual environments with automated backups for data protection and fast recovery.

Teaching Effectiveness Evaluation System

Sep 2020 - May 2021

Built a computer vision system to assess student engagement; shortlisted Top 15 in CSI National Student Project Awards.

Skills

IT Infrastructure & Cloud

  • Active Directory
  • Azure AD
  • Microsoft 365
  • MFA
  • Hybrid Server Management
  • Hyper-V
  • VMware
  • Windows Server (2012/2016/2019/2022)
  • SCCM

Windows Server & Systems Administration

  • DNS
  • DHCP
  • GPO
  • Group Policy
  • File/Print Server
  • Server Roles & Features Installation
  • Wintel
  • PowerShell Automation

Desktop/Endpoint Support

  • Diagnostics
  • BSOD
  • RDP
  • Application Troubleshooting
  • Performance Optimization

Networking & Security

  • VPN
  • Firewall
  • Patch Management
  • Endpoint Security
  • Network Troubleshooting

M365 Administration

  • Exchange Online
  • SharePoint
  • OneDrive
  • Teams
  • Intune
  • Security and Compliance
  • M365 Licensing & User Management
  • Message Trace & Mail Flow
  • DLP & M365 Defender

Backup & Disaster Recovery

  • Acronis
  • Veeam
  • Azure Backup
  • Windows Server Backup
  • Axcient
  • Monitoring Alerts

Tools

  • ConnectWise
  • N-Central
  • IT Glue
  • Autotask
  • Jira
  • Microsoft Office
  • CRM
  • RMM

ITSM and ITIL

  • Incident Management
  • Change Management
  • Problem Management
  • SLA Monitoring
  • ITIL Practices